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60 Minutes Virtual Ongoing activity Customer Service & Retention for 18 plus Years

60 Minutes Virtual Ongoing activity Customer Service & Retention for 18 plus Years

Gary Hernbroth View Host
$ 129

Activity Date: Activity Expired

Start Time: 09:00 AM

Week Days: Monday , Tuesday , Wednesday , Thursday , Friday , Saturday

Time Zone: PST

Duration of Activity: 60 Minutes

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Location: Virtual
Description:

Can be customized for individuals and teams:

Topics may include:

Critical Moments of Truth exercise to maximize your customers’ touch-points and experiences through their 6 senses

Sharpening your front-line and service delivery teams’ skills

Communication, internal and external: What, when, where, why and how

Customer Service KPIs that help owners and team leaders manage their service and customer recovery efforts

Personal and team branding, and how it affects service both internally and externally

Improving attitudes and synergies among front-line staff

Improving your referral rate and on-line customer reviews — Committing to be “easy to do business with.”

 

Workshops/programs delivered in-person are also subject to travel costs associated with the program delivery.

Client is responsible for providing the costs associated with delivery platform and any additional materials or supplies.

 

All training material (PowerPoint decks, etc.) is copyrighted and proprietary to Training for Winners, and unauthorized use and/or duplication of this material without express and written permission from the author and/or owner strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Gary Hernbroth and Training for Winners, with appropriate and specific direction to the original content. Material may not be copied or distributed via electronic means, paper, etc., without the written permission from Training for Winners.

Schedule:

Coaching/presentation rates vary based on program. Rates start at $149.00 per 90-minutes per person/$129 per 60 minutes per person.

Requirements / Pre-Requisite:

None

How it Works:

Click “Add to Cart” and follow the prompt to complete your transaction. After the purchase, you will receive a purchase confirmation and an email invitation to discuss and lock in your time slot.

Refund Policy:

Pre-payment in full is required at time of registration.

Refunds of 50% will be issued for cancellations up to 30 days prior to the date of workshop. No refunds for cancellations after 30 days prior. Once booked, changes in  workshop dates by the client result in an additional $50.00 charge per workshop.

If Training for Winners cancels a workshop, full refund is given, unless a new date can be agreed to by both parties on a mutually available date.

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