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60 Minutes Downloadable One-time activity The Eleven Sacred Cows of CX Ebook on 4 September for 18 plus Years

60 Minutes Downloadable One-time activity The Eleven Sacred Cows of CX Ebook on 4 September for 18 plus Years

Mohamed Latib View Host
$ 13

Activity Date: Activity Expired

Start Time: 12:49 AM

Week Days: Monday , Tuesday , Wednesday , Thursday , Friday

Time Zone: EST

Duration of Activity: 60 Minutes

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Description:

Download the “Eleven Sacred Cows of Customer Experience” eBook. Add this item to your shopping cart and proceed to checkout. A link to download the eBook will be available immediately after purchase.

 

Description

The Eleven Sacred Cows of Customer Experience (CX): Conditions for Leadership Buy-In and Customer Centricity by Mohamed Latib, PhD

Introduction:

Far too often I have heard practitioners say that they are challenged to get leadership support for their Customer Experience initiatives. Have you heard the same? I have also heard that practitioners must make a case to win support. But to make a case one must have data, and in the absence of data (except for third party references) what does one do?

I have also heard about how difficult it is to galvanize resources around a CX Vision to support all the strategies of the business. These resources such as marketing, operations, finance, HR and IT are difficult to harness because they have prescribed mandates. Customer Experience practices (CX) provide an opportunity to create coalitions among these disparate entities because customer experiences impact all of them.

Schedule:

Self-Paced eLearning

Requirements / Pre-Requisite:

None

How it Works:

Click “Add to Cart” and follow the prompt to complete your transaction. After the purchase, you will receive a purchase confirmation and an email with access information for downloadable product.

Refund Policy:

100% refund if cancelled within 24hrs of booking

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